Shipment,Returns & Refunds policy

At Maison Valence, each creation is a result of masterful craftsmanship, meticulous attention, and timeless design. As every piece is exclusively handcrafted to order, we kindly ask you to review the following policy before making a purchase.

Delivery Timeline

Due to the bespoke, handcrafted nature of our items, delivery is expected within 30 to 40 days from the date of order confirmation.

Please note that during periods of high demand or production volume, slight delays may occur. We deeply appreciate your patience as we maintain the exceptional quality and precision Maison Valence is known for.

Return & Cancellation Policy

You may request a return or order cancellation within 7 days of receiving your item.

To initiate this process, please contact our Client Services team at:
contact@maisonvalence.com
with a clear statement of your request.

Conditions for Return

To be eligible for a return, the following conditions must be fulfilled:

• The item must be unused, unworn, and in immaculate condition.

• All original packaging, including the box, dust bag, tags, and certificates of authenticity must accompany the return.

• The return request must be made and the item shipped back within 7 days of receipt.

Non-returnable items include:

• Bespoke, customized, or personalized orders.

• Items that show any signs of wear, handling, or alteration.

• Products returned without original packaging or documentation.

Maison Valence reserves the right to decline any return not meeting these conditions.

Return Shipping

Customers are responsible for the full cost and risk of returning items. We recommend using a secure, insured, and trackable courier service to return your order to:

Maison Valence Returns Department
Lahnstrasse, Dautphetal, Hesse, Germany

Maison Valence is not liable for any lost or damaged returns.

Refund & Deductions

Upon successful inspection and approval of your return, a refund will be processed to your original payment method within 30 days.

Please note that the following costs are non-refundable and will be deducted from your refund:

• Craftsman Engagement Fee

• Handling Charges

• Original Shipping Costs

These charges reflect the bespoke nature of your order and the engagement of dedicated artisans involved in crafting your exclusive piece.

Need Assistance?

For any questions or personalized support regarding your order, please contact us at:
contact@maisonvalence.com